Need to Cancel?

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee.

Get in Touch

Our Salon Policies

Please take a moment and have a read through our salon polices.

SKIN TESTING

If a skin test is required for your colour or beauty services and you fail to have one done, then we have no choice but to cancel your appointment.

Skin tests must be performed 48 hours before your appointment.

At The Little Hair & Beauty Studio, we insist on following the rules and regulations of the manufacturers that supply our products for your safety and well-being.

It is very rare for a reaction to occur, but if it does, it can be very severe and can even cause hospitalisation - this is a risk that we are not willing to take.

If you do have a reaction, you must inform us and your GP immediately.

Personal Belongings

The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.

While The Little Hair & Beauty Studio team will always endeavour to keep your personal belongings safe and undamaged, we cannot accept any responsibility for loss or damage to your possessions while on the premises. We do take every precaution to protect your clothing from colour, but we would advise you to wear something appropriate to avoid

disappointment. High necklines and collars are best avoided.

We highly recommend not wearing expensive clothing while having your hair coloured.

Extra Long & Thick Hair

We kindly ask that you let us know at the time of booking your appointment if you are a real-life mermaid and have extra-long hair or thick hair, as we may need to book extra time for your appointment to achieve your desired look. If you do not tell us, and our standard appointment time is not long enough, we will have no choice but to reschedule your appointment.

Please be aware that there is an extra charge for long/ thick hair of up to £15 on top, this is purely because we have to book more time and use extra products on the hair.

Service Satisfaction

If, after your appointment, you are not satisfied or have any issues with either your hair or beauty service, please contact the Salon Manager within 7 days of that service via email or telephone.

We would like every opportunity to meet and exceed your expectations, as we value you as a client.

If you experience any adverse reactions from waxing or facials, please reach out to the salon manager within 24 to 48 hours. We recommend sending a picture of the reaction and also contacting your GP to verify the nature of the issue.

If you have simply changed your mind on your hair, or if you return after the 7 days, normal charges apply. If you have altered or attempted to alter your hair colour or cut yourself, or have been seen by a third party, this guarantee becomes null and void.

PRICING

All prices include VAT.

All prices are from and subject to variation without notice.

Additional charges will apply for extra-long/thick hair.

We are unable to give a price for any colour service over the phone, email or social media.

To obtain a price, please book a 15-minute consultation.

Our Privacy Policy

In this privacy policy, reference to ‘we’ or ‘us’ refers to The Little Hair Studio Newark. This policy will explain what information we collect about you and how we use it.

The information we collect and how

At The Little Hair & Beauty Studio, we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any purpose other than providing the best possible services to our clients. At any time, you may request a copy of the information we have recorded about you. You may also request that we remove all identifiable information with a request to you. As a matter of course, we will delete your identifiable information if you have not undertaken business with us within 2 years.

For transparency, listed are the business services we provide and how each service uses the information collected.

Hair and Beauty Related Services

We request the minimum level of personal identifying information to run our business effectively. This is data you provide us directly, for example, your name and contract details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure maintain and exceed our level of service. For example, your preferred hair style, colour formal codes, how you like your tea or coffee and who your favourite stylists are. We consider that you have provided consent for us to store personally identifying information about your services based on you’re receiving services from us. Depending on the particular service(s) we are providing, we may be required to ask questions related to your medical history. We will obtain consent before storing information related to your medical health. Examples of medical data may be allergies, pregnancy or an injury that may impact our services.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments booked and to remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity, but if you want, you may opt out at any time.

Appointments, ratings, and reviews

After visiting us, we may send you an email or sms asking you to rate our services and provide feedback. We consider your agreement and participation in the services as consent to undertake this activity, but if you want, you can opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact that we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises.

For a list of software providers and data storage locations, please visit: https://www.fresha.com/docs/legal-clauses-privacy.pdf

You may contact us at thelittlehairstudio@gmail.com to:

Request a discussion about our Privacy Policy.

Request information we have stored about you.

Request that we remove all identifying information about you.

Make a complaint.

Hyper-links

You may come across hyperlinks on this site. These hyperlinks may take you to sites operated by other organisations, which you agree we are not responsible for. When preparing our website, we have taken every care possible. However, we have no control over any of the information you can access via other websites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of The Little Hair Studio.

All design, text, graphics and arrangement thereof are the copyright of The Little Hair Studio or other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of The Little Hair Studio is strictly prohibited.